Shipping policy
At Celestial, we want your order to arrive safely, smoothly and with care. Below you’ll find everything you need to know about delivery, order handling and what to do if something goes wrong.
Where we deliver
We currently deliver within the United Kingdom only.
UK delivery
Standard UK delivery: £3.99
Free UK delivery: Free on orders over £40
Delivery costs are calculated automatically at checkout once your basket has been updated.
Delivery times
Estimated UK delivery time: 3 to 7 working days after dispatch
Most orders are processed and dispatched as quickly as possible. During busy periods, seasonal peaks or supplier delays, delivery may take slightly longer.
If you are ordering a gift for a birthday, celebration or special occasion, we recommend ordering early to allow enough time for delivery.
Order processing
Once your order has been placed, you will receive an order confirmation by email.
Your order will then be processed and prepared for delivery. Some items may be sent directly from our trusted suppliers, which helps us offer a wider range of thoughtful self-care, home fragrance and gifting products.
If your order contains multiple items, they may occasionally arrive in separate parcels.
Delivery address
Please make sure your delivery address is correct before placing your order.
We cannot guarantee changes once an order has been submitted, as orders may begin processing shortly after purchase.
If you notice an error in your address, please contact us as soon as possible at:
Delayed or missing orders
If your order has not arrived within the expected delivery window, please allow a little extra time in case of postal or courier delays.
If your parcel still has not arrived, please contact us with your order number and delivery details so we can look into it for you.
Damaged items
We take care to ensure your items are packed safely, but if something arrives damaged, please contact us as soon as possible.
Please include the following when contacting us:
Order number
Clear photo of the damaged item
Clear photo of the packaging
Short description of the issue
Once we have this information, we will review the issue and help resolve it.
Incorrect items
If you receive the wrong item, please contact us with your order number and a photo of what you received.
We will review the issue and arrange the next steps.
Contact us
For delivery questions, order issues or help with your parcel, contact us at:
We’ll do our best to help as quickly as possible.