Terms of service
OVERVIEW
Welcome to Celestial Gift Box. The terms “we”, “us” and “our” refer to Celestial Gift Box, a UK-based sole trader business.
Celestial Gift Box operates this website and online store, including the related information, content, features, products and services made available through it.
Our store offers self-care, gifting, home fragrance, candles, incense, crystals, jewellery, tea, aromatherapy, bath and body, ritual and lifestyle products. Our website is powered by Shopify, which helps us provide our online store and checkout services.
These Terms of Service explain the terms that apply when you browse our website, use our Services, place an order or interact with Celestial Gift Box.
Please read these Terms carefully before using our website or placing an order. By visiting, using or buying from our website, you agree to these Terms of Service and our Privacy Policy.
Our Privacy Policy can be viewed here:
https://celestialgiftbox.com/policies/privacy-policy
If you do not agree to these Terms of Service or our Privacy Policy, you should not use our website or place an order.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
SECTION 1 - USING OUR WEBSITE
You may use our website for lawful personal use, including browsing our products, creating an account, contacting us, leaving reviews and placing orders.
You must provide accurate, current and complete information when using our website, placing an order or contacting us. This includes your name, email address, billing details, payment details and delivery address.
You are responsible for checking your order details carefully before submitting your order. This includes checking the products, quantities, delivery address, email address and any other information provided at checkout.
If you create an account, you are responsible for keeping your login details secure and for any activity that takes place under your account.
If you are under 18, you should only use our website and place orders with the involvement and consent of a parent or legal guardian. Some products sold by Celestial Gift Box are not suitable for children and should only be used under appropriate adult supervision.
SECTION 2 - OUR PRODUCTS
We make every effort to display and describe our products as accurately as possible.
However, product colours, sizes, packaging, appearance, texture and finish may vary slightly from the images shown on our website. This can happen because of screen settings, lighting, photography, natural materials, supplier batches, handmade-style finishes or normal product variations.
Some of our products may include natural materials such as crystals, gemstones, dried botanicals, wood, wax, oils or handmade-style components. These items may have natural variations in colour, pattern, size, shape, texture or finish. These variations are part of the character of the product and do not usually mean the item is faulty.
Our products are sold for self-care, gifting, home fragrance, decorative, spiritual, ritual, lifestyle and wellbeing purposes only.
Any wording on our website relating to crystals, chakras, energy, manifestation, protection, cleansing, grounding, healing, calming, zodiac signs, spiritual meaning or ritual use is intended as symbolic, traditional, spiritual or lifestyle wording only.
We do not claim that any product can diagnose, treat, cure or prevent any medical condition. Our products are not a substitute for medical, psychological, financial, legal or other professional advice.
You should always use products safely and follow any instructions, warnings or guidance provided with the product or shown on our website.
Candles, incense, wax melts, essential oils, fragrance oils, diffusers, bath products, crystals, jewellery and small items should be used responsibly and kept away from children, pets, flammable materials and unsafe conditions.
You should not leave burning candles, incense or heated fragrance products unattended. You should not ingest essential oils, fragrance oils, bath products, crystals or any item not clearly intended for consumption.
All product descriptions, images, prices and availability may be updated or changed at any time without notice.
We reserve the right to discontinue any product, limit quantities or refuse orders where necessary.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to buy the products in your order.
Your order is not accepted until we confirm acceptance of the order. We must receive and process your payment before your order is accepted.
After you place an order, you should receive an order confirmation by email. This does not always mean the order has been fully processed or dispatched.
We may refuse, cancel or amend an order where necessary, including where:
A product is unavailable
There is an error in the product description, price, promotion or availability
Payment has not been authorised
Delivery information is incomplete or incorrect
We suspect fraud, misuse or unauthorised activity
The order appears to be for commercial resale
The order cannot reasonably be fulfilled
If we need to refuse, cancel or amend an order, we will try to contact you using the email address or other contact details provided at checkout.
Please check your order carefully before submitting it. Once an order has been accepted, we may not always be able to cancel or change it, especially if it has already been processed, packed, dispatched or passed to a supplier or fulfilment partner.
Your purchases are subject to our Refund Policy, which can be viewed here:
https://celestialgiftbox.com/policies/refund-policy
Nothing in these Terms or our Refund Policy affects your statutory rights.
SECTION 4 - PRICES, PAYMENT AND PROMOTIONS
All prices are shown in pounds sterling.
We are not VAT registered, so VAT is not separately charged or shown.
Prices, discounts, offers and promotions may change at any time without notice.
The price charged for a product will be the price shown at the time you place your order. This will also be shown in your order confirmation email.
Unless stated otherwise, product prices do not include delivery charges. Delivery charges will be shown at checkout before you complete your order.
We may offer discount codes, promotions, bundles, free shipping thresholds or limited-time offers from time to time. These may be changed, paused or withdrawn at any time.
Discount codes and promotions may be subject to additional terms, including minimum spend requirements, expiry dates, product exclusions or single-use limits.
You agree to provide accurate and authorised payment information when placing an order.
By placing an order, you confirm that:
The payment information you provide is accurate and complete
You are authorised to use the payment method provided
Your payment provider is authorised to charge the order amount
You will pay the full amount shown at checkout, including any applicable delivery charges
SECTION 5 - UK SHIPPING AND DELIVERY
We currently deliver within the United Kingdom only.
Our Shipping Policy can be viewed here:
https://celestialgiftbox.com/policies/shipping-policy
Delivery times shown on our website are estimates only and are not guaranteed. Delays may happen due to couriers, postal services, suppliers, fulfilment partners, stock availability, busy periods, incorrect delivery information or circumstances outside our reasonable control.
We are not responsible for delays caused by incorrect or incomplete delivery details provided by you.
Products remain at our risk until they are delivered to you, or to a person identified by you to receive them. Once the goods have been delivered to you, or to someone you have nominated to receive them, responsibility for the goods passes to you.
You are responsible for making sure your delivery address is complete, accurate and safe for delivery.
If an order is returned to sender, delayed or unable to be delivered because the delivery information you provided was incorrect or incomplete, we may ask you to pay any reasonable additional delivery costs before resending the order.
SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are handled in accordance with our Refund Policy, which can be viewed here:
https://celestialgiftbox.com/policies/refund-policy
Please contact us before sending any item back.
You should not send any product to any address until your return request has been reviewed and accepted by us.
Once your return request has been approved, we will send you the correct return instructions by email.
Return instructions may vary depending on the product, supplier or fulfilment process. Sending items back without confirmation may delay or prevent your return from being processed.
Some items may not be suitable for return if they have been used, opened, damaged, altered, unsealed for hygiene reasons or are no longer in their original condition. This may apply to products such as bath and body items, oils, skincare-style tools, personal care products, earrings, opened incense, opened wax products or other items where hygiene, safety or product condition matters.
Nothing in these Terms or our Refund Policy affects your statutory rights.
SECTION 7 - PRODUCT SAFETY AND RESPONSIBLE USE
You agree to use all products safely, responsibly and for their intended purpose.
Candles, wax melts, incense, oil burners, diffusers and home fragrance products should be used with care. Keep them away from children, pets, curtains, bedding, paper, clothing, furniture and other flammable materials.
Never leave candles, incense or heated fragrance products burning or warming unattended.
Always place candles, incense holders, oil burners and wax melt burners on a stable, heat-resistant surface.
Do not move candles, burners or holders while lit, hot or filled with melted wax, oil or water.
Essential oils, fragrance oils, bath products and similar items should be used only as directed. They should not be swallowed or applied in ways not recommended on the product packaging or instructions.
If you are pregnant, breastfeeding, have allergies, asthma, sensitive skin, a medical condition or are buying for a child, you should check suitability before using products such as essential oils, fragrance oils, bath products, incense, candles or similar items.
Crystals, jewellery, beads, charms and small items may present a choking hazard and should be kept away from young children and pets.
SECTION 8 - INTELLECTUAL PROPERTY
Our website, branding, product descriptions, images, graphics, logos, text, reviews, videos, layouts, designs and other content are owned by Celestial Gift Box, our suppliers, licensors or service providers, unless stated otherwise.
You may use our website for personal, non-commercial shopping and browsing only.
You must not copy, reproduce, distribute, modify, republish, download, store, scrape, sell, resell or exploit any part of our website, products, product data, images, branding or content without our prior written permission.
Nothing in these Terms gives you ownership of, or rights in, any intellectual property belonging to Celestial Gift Box, Shopify, our suppliers or any third party.
The names, logos, designs, slogans and branding used by Celestial Gift Box must not be used without our prior written permission.
Shopify’s name, logo, product names, service names, designs and slogans are trademarks of Shopify. Other names, logos, product names, service names, designs and slogans on our website belong to their respective owners.
SECTION 9 - THIRD-PARTY SERVICES AND TOOLS
Our website may use third-party services and tools, including Shopify, payment providers, review tools, email tools, analytics, social media features, delivery partners or other apps.
These third-party services may have their own terms and privacy policies.
We are not responsible for the content, accuracy, availability, security, policies or practices of third-party websites, apps, tools or services.
If you choose to access third-party websites or services through links or features on our website, you do so at your own risk.
Complaints, claims or questions about third-party products, platforms or services should be directed to the relevant third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Celestial Gift Box is powered by Shopify, which helps us provide our online store and checkout services.
However, any sales and purchases you make through our store are made directly with Celestial Gift Box.
Shopify is not responsible for any aspect of the sale between you and Celestial Gift Box, including product fulfilment, delivery, returns, refunds, product issues or customer service.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Celestial Gift Box.
SECTION 11 - PRIVACY
All personal information we collect through our website and Services is handled in accordance with our Privacy Policy, which can be viewed here:
https://celestialgiftbox.com/policies/privacy-policy
Because our store is powered by Shopify, Shopify may also collect and process personal information about your access to and use of our website in order to provide and improve the Services.
Information you submit through our website may be shared with Shopify and other trusted third parties that help us operate our store, process payments, fulfil orders, deliver products, respond to enquiries, provide customer support and improve our Services.
Please review our Privacy Policy for more information about how personal information is collected, used, shared and protected.
SECTION 12 - REVIEWS, FEEDBACK AND USER CONTENT
If you submit a review, photo, comment, message, idea, suggestion, feedback or other content to Celestial Gift Box, you confirm that the content is accurate, lawful and based on your genuine experience or opinion.
By submitting content to us, you grant Celestial Gift Box a worldwide, royalty-free, non-exclusive licence to use, reproduce, edit, publish, display, distribute and share that content for the purpose of operating, improving, promoting and marketing Celestial Gift Box.
This may include using reviews, comments or feedback on our website, social media, emails, advertisements or other marketing materials.
You confirm that:
You own or have permission to submit the content
The content is truthful and not misleading
The content does not infringe anyone else’s rights
The content does not contain unlawful, abusive, offensive, defamatory, obscene or harmful material
The content does not contain viruses, malware or harmful code
You have disclosed any payment, gift, discount or incentive received in connection with the content, where required
We may monitor, edit, refuse, remove or choose not to publish any review, feedback or user content that we consider inappropriate, misleading, unlawful, harmful or in breach of these Terms.
We are not required to keep feedback confidential, pay for feedback or respond to feedback.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website or Services may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, delivery times, availability or other information.
We reserve the right to correct errors, inaccuracies or omissions and to update information at any time without prior notice.
Where necessary and permitted by law, we may cancel or amend an order if information on our website was inaccurate at the time the order was placed or accepted.
Nothing in this section affects your statutory rights.
SECTION 14 - PROHIBITED USES
You may only use our website and Services for lawful purposes.
You must not use our website or Services:
For any unlawful, fraudulent or malicious purpose
To violate any law, regulation or rule
To infringe our intellectual property rights or the rights of others
To harass, abuse, insult, harm, threaten, defame, intimidate or discriminate against any person
To submit false, misleading or inaccurate information
To send spam, junk mail, chain letters or unsolicited messages
To impersonate another person or business
To interfere with the security, function or proper operation of our website
To upload, transmit or distribute viruses, malware or harmful code
To copy, scrape, extract, reproduce, duplicate, sell, resell or exploit any part of our website without permission
To collect or track the personal information of others
To use bots, scrapers, crawlers, automated tools, data extraction tools or similar technologies without our permission
To bypass or interfere with security features, access controls or restrictions
We reserve the right to suspend, restrict or terminate access to our website or Services if we believe these Terms have been breached.
SECTION 15 - AUTOMATED ACCESS AND AI TOOLS
You must not use automated systems, bots, crawlers, scrapers, data extraction tools, agentic AI tools or similar technology to access, copy, monitor, scrape, reproduce or interact with our website without our prior written permission.
Automated tools must not hide or misrepresent their identity, mimic human behaviour to bypass restrictions, overload our systems or avoid measures designed to protect our website.
We may block, restrict or limit automated access to our website at any time.
SECTION 16 - TERMINATION
We may suspend, restrict or terminate your access to our website or Services where we reasonably believe that you have breached these Terms or used our website improperly.
You will remain responsible for any amounts due up to the date of termination.
The sections of these Terms that are intended to continue after termination will continue to apply, including sections relating to intellectual property, reviews and feedback, liability, privacy, governing law and any other provisions that by their nature should continue.
SECTION 17 - DISCLAIMER
The information on our website is provided for general shopping, product, lifestyle, spiritual, self-care and gifting purposes only.
We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content will always be complete, current, accurate or error-free.
Subject to your statutory rights, the Services and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, error-free or free from viruses or harmful components.
Nothing in these Terms excludes or limits your rights under UK consumer law, including your rights relating to goods being as described, of satisfactory quality and fit for purpose.
SECTION 18 - LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any consumer rights that cannot legally be excluded.
Subject to the above, Celestial Gift Box will not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, business, data, goodwill, savings or opportunity arising from your use of our website or products.
Our total liability to you for any claim relating to an order will not exceed the amount you paid for the relevant product or order, except where the law requires otherwise.
SECTION 19 - INDEMNITY
You agree to indemnify and hold harmless Celestial Gift Box, Shopify, our suppliers, partners, contractors, service providers and licensors from losses, damages, liabilities, claims or expenses arising from:
Your breach of these Terms
Your misuse of our website or Services
Your violation of any law or third-party rights
Your submission of unlawful, misleading or infringing content
This section applies to the fullest extent permitted by law.
SECTION 20 - SEVERABILITY
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be enforced to the fullest extent permitted by law.
Any unenforceable part will be treated as removed from these Terms, and the remaining parts will continue in full force and effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
If we do not exercise or enforce a right under these Terms, this does not mean we have waived that right.
These Terms of Service, together with our policies and any other terms shown on our website, form the entire agreement between you and us regarding your use of our website and Services.
They replace any previous agreements, communications or understandings between you and us relating to the Services.
SECTION 22 - ASSIGNMENT
You may not transfer, assign or delegate these Terms, or any of your rights or obligations under them, without our prior written consent.
We may transfer, assign or delegate these Terms and our rights and obligations where reasonably necessary as part of the operation, transfer, restructuring or sale of our business or Services.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services to you are governed by the laws of England and Wales.
You and Celestial Gift Box agree that the courts of England and Wales will have jurisdiction over any dispute arising from or relating to these Terms or the Services.
If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
SECTION 24 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on this page.
We may update, change or replace any part of these Terms by posting updates on our website.
Where required by law, we will notify you of material changes.
Your continued use of our website or Services after changes are posted means you accept the updated Terms.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Our contact information is:
Celestial Gift Box
Email: support@celestialgiftbox.com
Business address: 5 Queens Parade, Brownlow Road, London, N11 2DN, United Kingdom